Before talking about how a restaurant food delivery software works, let’s talk about what it actually is.
Restaurants have now become more popular than ever because the food delivery industry is now booming and becoming more profitable than ever, especially due to the rise in online deliveries for food. It is estimated that the online food delivery industry will grow to the value of US $182,327 mn by 2024. The most basic reason for this is the increased convenience that online food ordering offers customers. They can stay at home or any place of their convenience and get their desired meals delivered at their doorstep at the time of their liberty.
What is a Restaurant Food Delivery Software?
A restaurant food delivery software is a set of tools and functionalities that automate and streamline delivery processes for different types of restaurants and restaurant chains, using the latest technological advances. The capabilities of the software may cover everything from food ordering, delivery management, payment options, data reporting, customer operations, and much more.
Here are the top benefits of using restaurant delivery management software:
- Timely Order Management
Order management is an essential process for a food delivery or any other online delivery business. Timely order management is made possible using the different delivery management tools that help save time of delivery and encourage a timely and punctual delivery process.
- Increased Delivery Profitability
A food delivery software is beneficial for restaurants in many ways, including the increased profitability that it offers to them. This is because it offers optimization of costs and resources. It offers different features that help navigate the best routes and save money and time in this manner. It increases customer loyalty and therefore the number of orders increases per day, which further adds to profitability.
- Tracking Orders in Real Time
Obsolete tracking methods such as those which involve a GPS are inefficient and no longer meet demands of the industry or the clientele. Real time tracking features are essential to keep customers updated about the location and status of their order, which is necessary for the growth of any business because it helps to boost customer trust in the business. Moreover, it also increases accountability from a managerial perspective and you can easily monitor the performance of drivers who are more than 14% more likely to pay more attention to providing better services since they are aware that their performance can be tracked live by a superior authority.
- Fulfill Customer Satisfaction
Customer satisfaction rate or the rate of customer experience is essential for the success of every business. Customers in the food industry have demands which evolve every passing day. The best and perhaps the only way to win against a lot of competition is to increase customer experience and to keep clientele happy with your services. Your communication with customers and the ability to match their demands is the key to achieving this.
- Ensure ETA
ETA refers to Estimated Time of Arrival and is similar to real-time tracking or real-time visibility. It gives customers a better idea of where their order is in the delivery process. It makes them feel more involved and updated, encouraging them to develop trust in your brand and order again.
Shipox is a data-driven Delivery Management Platform that enables its users across a multitude of diverse industries to avail market competitive features and customer support in order to automate and perfect their delivery process. Shipox users are able to increase the efficiency of their delivery process, optimize their costs effectively, and enhance their customer experiences. To learn more, you can sign up for a quick demo here.