We are living in an age where on-demand delivery is a major trend. With customers willing to pay premium prices for same-day deliveries, we clearly know that prompt deliveries are no joke if we want our businesses to flourish. We all have made online purchases at least once and understand what precisely the anxiousness of receiving a parcel feels like. If such deliveries take longer than what was committed, we are sure to lose faith in that business. Hence deliveries are playing a vital role in customer retention and loyalty. To ensure that your business is managing this crucial step efficiently, getting on board with a delivery management system is the wisest thing to do.
Research shows that 20-25% of buyers accept higher charges for instant deliveries. To cater to such a population, your business must have a delivery management system with all the best and needed features.
Transparency Throughout the Delivery Process
Efficient delivery management offers a more engaging platform across all different operational units. This connectivity and communication among different departments ensure smooth and accurate workflow. The entire purpose of bringing multiple operations on a single platform previously functioning separately is to maintain an even level. With certain office-based teams in constant contact with field teams, accuracy and efficiency can be highly increased. The purpose of transparency is the basic fabric of a delivery management system within which many other important features reside.
When your business acquires a delivery management system, it is in hopes of achieving the following:
- Increased number of pick-ups in a day
- Prompt, accurate, and on-time deliveries
- Reduced costs in delivery operations
- Resource optimization
- Real-time fleet tracking
- Continuous connectivity between teams
- Analytical reporting
Having a Mobile Interface
An efficient delivery management system is highly dependent upon its mobile interface offering. A mobile interface allows business teams to remain connected. Also, through a mobile interface, team members can access important information at any given time. For example, drivers require information such as customer addresses, preferred delivery timings, payment methods, and fastest route guides. All of these components are extremely crucial in making faster deliveries and gaining customer confidence.
Real-Time Tracking and Updates
A key feature for any delivery management system is real-time tracking and updates. This feature goes two ways. The first part of it is for the business where managers can track their fleet at all times while in the field. A close eye can be kept on every personnel and monitor their delivery time, the routes they take, and the number of deliveries they make in a day. Such vigilance ensures no fraudulent practices within the teams and cuts down on time and costs. The second part of it is updating customers on their product delivery status. This keeps the customers informed and ready once their parcel is about to arrive.
Efficient Order Management
Once an order is received, the next important decision is how to deliver it as quickly as possible. Delivery management systems have eliminated the need to assign orders to delivery personnel manually. The entire task has been automated, where drivers are assigned deliveries through the system. Another excellent feature is the route optimization through which drivers are informed of the quickest possible routes to make a delivery or complete their delivery schedule for a day. Efficient delivery management systems also assist businesses with COD delivery management, one of the most popular payment methods.
Analytical Reporting
A delivery management system that you hire for your business should be capable of providing you with elaborate, automatically generated reports for critical decision-making. The entire data related to your business’ delivery operations is managed on this system. The system should be sophisticated enough to produce analyzed reports. Delivery management systems also offer dashboard analytics for users to have necessary information laid out and catered to. Monitor the number of orders that require dispatch and track delivery till the last mile, from one place. Some delivery management systems also provide crucial information such as highest order generating zones or areas so that resources can be allocated efficiently towards those.
Efficient delivery management systems can assist your businesses to a whole new level. Optimize your day-to-day delivery management operations with Shipox. Automate processes and ensure fast-paced delivery operations.
