An insight into the journey of using Shipox Delivery Management Software

Very recently, Shipox has succeeded in helping one of MENA’s technology startups to grow and become one of the largest e-marketplaces in the region that has digitized the B2B operations in the region. Together, Shipox and its sister company, Storfox warehouse management system have collectively customized one of the most innovative technological solutions for this e-Marketplace.

With its white-labeling feature and services targeted at customized branding, Shipox enabled this company to offer to customers in the MENA region and across the globe to connect over profitable trade, hassle-free procurement and logistics operations and high quality delivery processes. It acts as a platform that encourages business deals between local businesses in the MENA region and international wholesale suppliers. Moreover, it also functions as an all-in-one customized procurement platform for larger corporations and business giants. It provides easy wholesale opportunities for wholesale to micro-businesses as well.

With aims to cater to the needs of B2B businesses of all sizes and types with the help of a digitalized system of operation, Shipox had the responsibility to offer highly customized solutions to this company. These white-labeled customizations included Shipox and Storfox features such as route planning and optimization, order status sync, inventory management and digitizing warehouse workflow. One of the most important benefits of this white-labeling process was the increase in brand identity that it caused for the e-Marketplace, which was able to gain customer loyalty and trust in their services without having to reveal Shipox as their technology partner. This customer centric approach and amount of limelight in customer perception is highly beneficial for business growth.

With the specialized customizations from Shipox delivery management software, this e-Commerce marketplace was able to scale and expand its business operations within a period of just a month. It is also worth highlighting that the process of customization continued parallel to the company’s business operations, and did not act as a pause for them. Shipox provides the company with consistent and dedicated customer support, which enables them to When they started off with just the management of approximately a hundred orders a day, they have now grown to processing the deliveries of around 8,000 orders every month. Due to this level of success of delivery and logistics management, the company is reported to be experiencing more than 35% exponential growth in revenue, month over month.

A very important benefit to this growing e-marketplace was in terms of the affordability of the services. Shipox customized model to match the exact needs of the e-Marketplace are much financially economical compared to purchasing any other delivery or logistics management software. With this level of customization, and services suited just to meet the demands of this digitalized business model, the company saves a large proportion of costs per order compared to using another delivery management software that would not have been built totally as per their needs.

Shipox and Storfox as technology partners, managed to enable the e-Marketplace and other multiple channels to provide its clientele with a hassle-free consignment model. This model is unique because it shortens fulfillment times and guarantees buyers next-day deliveries. Moreover, it takes away the burden of shipping and storing the stock in multiple stops along the way. Shops or businesses can just find the stock they need for their shops or stores online. This business model is perfect for corner shops, tea shops, minimarkets, cafeterias, laundromats, barber shops, beauty salons, and more.

What challenges were faced during this journey?

One of the challenges that Shipox delivery management software has been facing during this journey of helping digitalize the e-marketplace is maintaining the feature updates due to the massive levels of customization in the services provided to them. In order to mitigate these challenges, Shipox is working on creating a proper testing system that would be able to test out the new feature updates added to the integration in ways that would ensure negligent impacts on the ongoing operations of the e-Marketplace.

What are the plans for the future?

The e-Commerce marketplace has already revolutionized B2B and logistics operations in MENA. It is now working with Shipox on the plants to further add more features in the delivery processes and logistics management processes to further revolutionize the trade and logistics industry in the region.

Shipox is a data-driven Delivery Management Platform that enables its users across a multitude of diverse industries to avail market competitive features and customer support in order to automate and perfect their delivery process. Shipox users are able to increase the efficiency of their delivery process, optimize their costs effectively, and enhance their customer experiences. To learn more, you can sign up for a quick demo here.