Order status and explanation

There are various statuses used to update orders. The most commonly used statuses during the operations are listed down below along with explanations

1. Unassigned – An order when first reaches the Shipox system will have this status.

2. Assigned to Courier – When there is “assign to supplier” rule the order gets updated with this status by default

3. Assigned to Driver – When assigned to a specific driver.

4. Out For Pickup – Driver is on his way to pick up the item

5. Arrived – Driver has arrived to the pickup location

6. First Pickup Attempt – Temporary status. Added when the first attempt is done, and then followed by the actual attempt status

7. Picked Up (A) – When the status is In Sorting Warehouse Picked Up (A) is added

8. Picked Up – Driver or API Courier Company has Picked the parcel Up

9. Bad Sender Address – Pick Up Exception, when the Driver cannot find the Sender’s location

10. Sender Not Available – When the Driver cannot reach the Sender

11. Parcel Not Ready – When the parcel is not ready for Pick Up

12. Sender Mobile Switched Off – When the Driver tried to call the Sender but his/her phone was switched off

13. Sender Mobile Wrong or Incomplete – When the Driver tried to call the Sender but his/her number was incomplete or wrong

14. Sender Mobile No Response – When the Driver tried to reach Sender but he/she is not responding to Driver’s call

15. Pick Up Address is Out of Service Area – When the address of the Sender is not covered by the Courier Company

16. Future Pickup Requested – When Sender was not available at the location and asked to for pickup for another date

17. Sender Address Change Requested – When the Sender asked to change his/her pickup location

18. Unable to Access Sender Premises or Closed – When Driver cannot get the Sender’s permission 

19. Prohibited Items – The list of the items are not allowed to deliver

20. Incorrect Packaging – When the parcel packed incorrectly for delivery

21. No AWB Printed – When the Sender didn’t print the AWB and parcel is not picked up due to this issue

22. Pick Up is Delayed due to Late Booking – When the Sender placed an order after pickup time

23. Bad Weather during Pick Up – Because of the bad Weather the pickup is delayed

24. Sender Name is Missing – When the creator of the order didn’t mention the name of the Sender

25. No Capacity or Time – When the Driver does not have  place in the car or time for Pick up

26. Pick Up Rejected – When Driver does not have enough space or time to pick up the item

27. Pick Up On Hold – Pick Up is on Hold

28. Pick Up is Scheduled – When Pick Up Address / Date / Time is clarified and scheduled

29. Pick Up Failed – All attempts done or after rejection

30. In Sorting Facility – In Sorting Facility

31. Item is Lost or Damaged – Item is Lost or Damaged

32. In Transit – In Transit From one Hub To Another

33. Dispatched – The parcel is Dispatched

34. Out For Delivery (Driver App only status) – Out For Delivery

35. Arrived at Delivery Address – Driver reached the delivery address

36. Delivery on Hold – Delivery is on Hold

37. First Delivery Attempt – Temporary status. Added when the first attempt is done, and then followed by the actual attempt status

38. Delivered – When the parcel is Delivered

39. Bad Recipient Address – When the Driver cannot reach the location of the Recipient 

40. Recipient Not Available – When the Recipient is not reachable 

41. Recipient Mobile Switched Off – Recipient mobile is switched off 

42. Recipient Number is Wrong or Incomplete – When the phone number wrong or incomplete

43. Recipient Mobile No Response – No Response from the receiver side

44. Delivery Address Change Requested – When the receiver asked to change his/her address for delivery

45. COD Not Ready – When the Cash On Delivery is not ready

46. Future Delivery Requested – When the receiver asked for delivery for another date

47. Delivery Address is Out of Service Area – When the Courier Company does not cover delivery address

48. Unable to Access Recipient Premises or Closed – When Driver cannot get the Recipient’s permission

49. No Capacity for Delivery –  When the Driver does not have  place in the car or time for Delivery

50. ID or Document Required is Missing – when the receiver do  not have with him/her required ID or Document

51. Bad Weather during Delivery – Because of the bad Weather the delivery is delayed

52. Recipient Name is Missing – When the creator of the order didn’t mention the name of the Recipient

53. Self-Collection is Arranged or Requested – When the Recipient asked for Self-Collection

54. Wrong Shipment – When the Recipient got wrong item

55. Incomplete Parcel – When the some parts of the item missing

56. Delivery Delay due to Late Booking – When the  Delivery Delayed due to Late Booking

57. Insufficient Time for Delivery – When the recipient is not available

58. Delivery Rejected – When the receiver rejected the delivery

59. Delivery Scheduled – When Delivery Address / Date / Time is clarified and scheduled

60. Delivery Failed – All attempts done or after rejection

61. To Be Returned To Shipox – When the parcel will be returned back to the warehouse after delivery attempt is failed

62. Returning To Shipox – When the parcel is on the way back to the warehouse after delivery attempt is failed

63. Returned To Shipox – When the parcel reached the warehouse after failed delivery attempt

64. To Be Returned – When the parcel will be returned back to the Sender

65. Out For Return – When the parcel is on the way to Sender

66. Returned to Origin – When the parcel is returned to Sender

67. Cancelled By Driver – When the parcel is canceled by Driver

68. Cancelled – When the Order is Cancelled

69. Cancelled/Rejected Due to No Service Area – When the Courier Company is not covering the delivery area

70. Rejected – When the delivery rejected by Sender/Recipient/Driver due to issues mentioned above

71. In transit to supplier – When the parcel is in transit to Courier Company

72. Transited to supplier – When the Courier Company got the parcel

73. Prepared for transit – When the parcel is ready for transit

74. Recipient want inspect item – When the receiver wants to open the shipment before accepting it

75. Lost – When the item is Lost

76. Damaged – When the Item is Damaged

77. Office closed – When the receiver asked for delivery to his office location but at the time of the delivery, office was already closed

78. Destroyed on Customers Request – When the customer is no longer interested in the product which is already paid for and ask you the destroy the product

How to do a batch orders update? –> https://shipox.com/support/batch-orders-update