fbpx
When an address given while creating the order is not correct or incomplete the order lands in the “Bad Addresses” page. To update the right address or to mark it as “Good address” there are 2 ways
1. Customer care 
2. Communication setting
1. Customer care

The customer care team can call the customer to update the address or mark it as “good address”

Bad Addresses

Bad Addresses

 

2. Communication setting

An SMS or Email can be triggered by communication settings for the customer to update the address through a link. This can be set by adding the trigger type as “bad recipient address or bad sender address”

Bad Addresses

Bad Addresses

 

How to set up communication settings? -> https://shipox.com/support/communication-settings/

Leave your contact details,
We will get back to you soon!

By clicking Send, you agree with our Privacy Policy