When an address given while creating the order is not correct or incomplete the order lands in the “Bad Addresses” page. To update the right address or to mark it as “Good address” there are 2 ways
1. Customer care 
2. Communication setting
1. Customer care

The customer care team can call the customer to update the address or mark it as “good address”

 

2. Communication setting

An SMS or Email can be triggered by communication settings for the customer to update the address through a link. This can be set by adding the trigger type as “bad recipient address or bad sender address”

 

How to set up communication settings? -> https://shipox.com/support/communication-settings/