Driver app failed reasons

When the driver is unable to complete the pickup/delivery they would fail it by choosing one of the failed reason.

 

1. Bad recipient address – When the address is wrong, incomplete or unclear

2. Recipient not available – When the delivery team member reaches the delivery location and tries to contact the recipient, but the recipient is not available and not responding to the delivery team member calls

3. Recipient mobile switched off – When the delivery team member reaches the delivery location and try to contact the recipient, but the recipient is not available and his mobile is switched off.

4. Recipient number is wrong or incomplete – When the delivery team member reaches the delivery location and try to contact the recipient, but the recipient is not available and the mobile no is wrong or incomplete.

5. Recipient address change requested – When the delivery team member reaches the delivery location and contacts the recipient, the recipient request for the delivery to a different location

6. COD not ready – If the recipient is unable to provide the required COD amount to accept the shipment

7. Delivery rejected – When the delivery team member reaches the delivery location and recipient confirms to cancel it. Delivery rejected options:

    • The shipment was not delivered on the promised date
    • The shipment does not match the description of the order
    • The shipment box is damaged or seal is opened
    • The customer needs to open the shipment and verify its contents before accepting it
    • The customer is no longer interested in the product
    • The customer would like to pay by card

 

8. Recipient mobile no response – When the delivery team member reaches the delivery location and tries to contact the recipient, but the recipient is not available and not responding to the calls.

9. Future delivery requested – When the delivery team member reaches the delivery location and contacts the recipient and the recipient request for delivery on a future date.

10. Unable to access recipient premises – When the delivery team member reaches the delivery location and unable access the exact unit/office/house/room and the recipient is not responding to calls.

11. ID or document required is missing – When order requires ID verification and the recipient is unable to provide any form of ID for verification.

12. Bad weather during delivery – When during the delivery the weather is unbearable (extreme rain, sandstorm and etc.) to complete the delivery

13. Recipient Name is missing – When the delivery team member reaches the delivery location and unable to verify the name of the recipient.

14. Collection arranged or requested – When the shipment is dispatched with the delivery team member and the recipient contacts the company and requests for self-collection.

15. Wrong shipment – When the recipient confirms that the shipment description does not match the recipient order.

16. Incomplete parcel – When the recipient confirms that the shipment has items missing and is not complete order.

17. No time for delivery – When the delivery team member has run out of time and cannot complete the delivery of the shipment dispatched with him