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When the driver is unable to complete the pickup/delivery they would fail it by choosing one of the failed reason.

 

1. Bad recipient address – When the address is wrong, incomplete or unclear

2. Recipient not available – When the delivery team member reaches the delivery location and tries to contact the recipient, but the recipient is not available and not responding to the delivery team member calls

3. Recipient mobile switched off – When the delivery team member reaches the delivery location and try to contact the recipient, but the recipient is not available and his mobile is switched off.

4. Recipient number is wrong or incomplete – When the delivery team member reaches the delivery location and try to contact the recipient, but the recipient is not available and the mobile no is wrong or incomplete.

5. Recipient address change requested – When the delivery team member reaches the delivery location and contacts the recipient, the recipient request for the delivery to a different location

6. COD not ready – If the recipient is unable to provide the required COD amount to accept the shipment

7. Delivery rejected – When the delivery team member reaches the delivery location and recipient confirms to cancel it. Delivery rejected options:

    • The shipment was not delivered on the promised date
    • The shipment does not match the description of the order
    • The shipment box is damaged or seal is opened
    • The customer needs to open the shipment and verify its contents before accepting it
    • The customer is no longer interested in the product
    • The customer would like to pay by card

 

8. Recipient mobile no response – When the delivery team member reaches the delivery location and tries to contact the recipient, but the recipient is not available and not responding to the calls.

9. Future delivery requested – When the delivery team member reaches the delivery location and contacts the recipient and the recipient request for delivery on a future date.

10. Unable to access recipient premises – When the delivery team member reaches the delivery location and unable access the exact unit/office/house/room and the recipient is not responding to calls.

11. ID or document required is missing – When order requires ID verification and the recipient is unable to provide any form of ID for verification.

12. Bad weather during delivery – When during the delivery the weather is unbearable (extreme rain, sandstorm and etc.) to complete the delivery

13. Recipient Name is missing – When the delivery team member reaches the delivery location and unable to verify the name of the recipient.

14. Collection arranged or requested – When the shipment is dispatched with the delivery team member and the recipient contacts the company and requests for self-collection.

15. Wrong shipment – When the recipient confirms that the shipment description does not match the recipient order.

16. Incomplete parcel – When the recipient confirms that the shipment has items missing and is not complete order.

17. No time for delivery – When the delivery team member has run out of time and cannot complete the delivery of the shipment dispatched with him



To create a driver account which will give the driver login and password for using the Shipox driver app.

Step 1 – From the main menu in the admin backend select the drivers page

 

Step 2 – Select the add button on the Top right corner of the screen

 

Step 3 – Fill in all the details press submit to create the driver account

 

 

 

 

 

 

 

 

 

 

 

 

Note – The driver account CANNOT be created directly from the Shipox driver app

 



To track the delivery drivers current and past locations.
  • Lookup present & past GPS logs for any of the drivers
  • Driver’s GPS coordinates are logged every minute and stored for later review
  • The driver’s entire route throughout the day will be drawn onto the map

1. Select the driver tracking option from the main menu in the backend

 

2. Track the delivery team current status from this page

 

3. To look up the previous location of a specific driver, select the driver and click on the clock icon

 

4. Now select the date and time of the log you are looking for the driver. Scroll through the time bar to select a time.



To add a vehicle in the system so that it can be linked to a drivers account.

Step 1 – To add a new vehicle select the Vehicles page from the main menu in admin backend

 

Step 2 – Select the add button on the top right corner of the screen

 

Step 3 –  Once the details are entered and verified press submit button to create a Vehicle



Creating a warehouse for using them during batch order updates of “In sorting warehouse” and  “In transit”.

Step 1 – To add a new warehouse select the main menu in the admin backend and click on warehouse

 

Step 2 – Select the add button on the top right corner of the screen

 

Step 3 – Enter the details and once verified press save button to create the warehouse



1. To update the settings and profile of your customers, click on the customers from the menu on the left side

 

2. Click on any of your users to make your changes

 

3. Details – Update the profile of your customer

 

4. Finance Settings – Update the finance settings of the customers

 

5. Contract Owner – Assign the contract owner for this  custome

 

6. Sales Person – Assign the sales person for this customer

 

7. Company – Update the company details & check the box below

 

8. Contract – Upload the contract agreed with the customer  for future reference

 

9. Delivery charge payment options – Update the charge  options you want to provide the customer

 

10. Credit Limit – Set the credit limit for the customer

 

11. Option to settle the due service charge – Invoice end of  the month or deduct from the COD

 

12. COD Fee – If you want to charge a COD handling fee for  the customer

 

13. Auto Dispatch setting- If you want to enable the option  of auto dispatch based on the package

 

14. Extra kg rate – If you want to charge customer for  additional kg

 

15. Bank transfer fee – If you want to charge the customer  bank transfer fee

 

16. Packages – Set custom rates for a specific customer

 

17. Communication Setting- Set custom communication  setting as per the customer requirement

 

18. Call timing settings – Set the call timing options for the  drivers to call the sender or recipient based on the  requirement of the customer



Uploading multiple orders in Customer backend through CSV

Step 1 – To upload multiple orders through CSV. Select upload file option from the top right corner.

 

Step 2 – Select the download button on the right side and you will be able to download the template

 

Step 3 – You should fill in all the mandatory fields and save.

 

Step 4 – Publish the orders

 

Step 5 – Click on publish again and wait until the pending is “0”

Note – All the dropdowns are mandatory and should only be chosen from the choices given and not typed.

 



1. Bad recipient address – When the address is wrong, incomplete or unclear

2. Recipient not available – When your delivery team member reaches the delivery location and tries to contact the recipient, but the recipient is not available and not responding to your delivery team member calls

3. Recipient mobile switched off – When your delivery team member reaches the delivery location and try to contact the recipient, but the recipient is not available and his mobile is switched off.

4. Recipient number is wrong or incomplete – When your delivery team member reaches the delivery location and try to contact the recipient, but the recipient is not available and the mobile no is wrong or incomplete.

5. Recipient address change requested – When your delivery team member reach the delivery location and when your delivery team member contacts the recipient, the recipient request for delivery to a different location

6. COD not ready – If the recipient is unable to provide the required COD amount to accept the shipment

7. Delivery rejected – When your delivery team member reaches the delivery location and recipient confirms to cancel it. Delivery rejected options:

  • The shipment was not delivered on the promised date
  • The shipment does not match the description of the order
  • The shipment box is damaged or seal is opened
  • The customer needs to open the shipment and verify its contents before accepting it
  • The customer is no longer interested in the product
  • The customer would like to pay by card

8. Recipient mobile no response – When your delivery team member reaches the delivery location and try to contact the recipient, but the recipient is not available and not responding to your delivery team member calls.

9. Future delivery requested – When your delivery team member reach the delivery location and contact the recipient, and the recipient request for delivery on a future date.

10. Unable to access recipient premises – When your delivery team member reaches the delivery location and unable access the exact unit/office/house/room and the recipient is not responding to your delivery team member calls.

11. ID or document required is missing – When order requires ID verification and the recipient is and the recipient is unable to provide any form of ID for verification.

12. Bad weather during delivery – When during the delivery the weather is unbearable (extreme rain, sandstorm and etc.) to complete the delivery

13. Recipient name is missing – When your delivery team member reaches the delivery location and unable to verify the name of the recipient.

14. Collection arranged or requested – When the shipment is dispatched with your delivery team member and the recipient contacts your company and requests forself-collection.

15. Wrong shipment – When the recipient confirms that the shipment description does not match the recipient order.

16. Incomplete parcel – When the recipient confirms that the shipment has items missing and is not a complete order.

17. No time for delivery – This option should only be selected if your delivery team member has run out of time and cannot complete the delivery of the shipment dispatched with him

 



Orders – All orders assigned to you

New orders – All unassigned orders

Completed – All completed orders

Batch update – Use this option for batch pickup

Check in – To register your attendance

My profile – All your personal information

Settings – Change the settings of the app

Share app – Share the app

About – Details about Shipox

Legacy and Licence – Open source file details used in the app

Log out – Log Out from the app



1. New alert vibration – Turn on or off the vibration of the new alerts

2. New alert sound – Turn on or off sound of the new alerts.

3. SMS notification – Turn on or off sms notifications

4. Offline – Switch on or off the offline mode.

5. Languages – Language list available for your convenience. Select the language you are good at.



To set up the communication settings so that the system can automatically trigger SMS, Emails or Push notifications based on Targets or Events.

Step 1 – Go to the settings page in the main menu

 

Step 2 – Select the communications settings option

 

Step 3 – Select the options Target (sender, recipient, driver etc) or Events (Dispatched, out for delivery, Picked up etc)

 

Step 4 – Select the Status or Target you want to add the message for

 

Step 5 – Fillup the details and submit

1. The name of the message, for your reference in the settings page.

2. This will be the name under which the recipient receives the SMS in their phone. eg – SHIPOXAPP.

3. Type the message you want to send. This can include free text, variables and date methods.

4. The variables to be added to the message. E.g. the order  link, tracking link or any data that has to be pulled from  the actual order

5. The formats for the functions in date and time

 

Note – Check https://shipox.com/support/communication-templates-examples for examples of templates



Event – Order created
Template – Hola, we have got your order. Kindly click on the below link to update us with your location for quicker delivery.   ${public_delivery_update_location_link}
Notes – For the sender, kindly rephrase if sent to a recipient.

Event – Assigned to driver
Template – Good news! Our driver is on his way to pick up the order ${order_code}. Kindly keep it packed and ready to avoid further delays. You can reach the  driver at ${driver_phone_number}
Notes – For the sender, kindly rephrase if sent to a recipient.

Event – Picked up
Template – Yippee! Your order # ${order_code} was  picked up by  ${driver_name}.
Notes – For Sender, kindly rephrase if sent to a recipient.

Event – Dispatched
Template – Dear ${recipient_name}, parcel  ${order_code}  is with ${driver_name} and will reach  you today.
Notes – For the recipient, kindly rephrase if sent to the sender.

Event – Out for delivery
Template – Dear ${customer_name}, parcel  ${order_code} is out for delivery with ${driver_name}.  Track it NOW https://demo-my.shipox.com/track?id=  ${order_code}
Notes – For recipient, kindly rephrase if sent to sender.  Highlighted space to be filled with customer URL.

Event – Delivered
Template – Yay! The parcel # ${order_code} has been  Delivered to ${actual_recipient} at ${delivery_time}.  Please rate the delivery service here  ${public_customer_feedback_link}
Notes – For recipient, kindly rephrase if sent to sender.

Event – Delivery Rejected
Template – Your order #${order_code} from  ${sender_name} has been rejected. Kindly let us know if you have any queries.
Notes – For the recipient, kindly rephrase if sent to the sender.

Event – Delivery failed
Template – Oops! Looks like we missed you. We were not able to deliver your order. The update given by our agent was – ${order_status}. We will reattempt the delivery tomorrow.
Notes – For recipient, kindly rephrase if sent to the sender.

 



Setting up a default delivery charge for orders in the old model

Step 1 – To update the default prices of the shipment, in the main menu select “Packages”

 

Step 2 – Select the pickup & drop off city from the dropdown list

 

Step 3 – It will open the page which highlight the rates based on  pickup and drop-off location

 

Step 4 – If you wish to make changes to the prices, select the  pricing of the service type & weight category you would  like to update

 



Setting up delivery charge for a specific customer.

Step 1 – Select the customer page from the drop down list

 

Step 2 – Select the customer from the search bar and open the settings page by selecting the ID

 

Step 3 – Goto the packages tab from the page

 

Step 4 – Select the pickup and drop off location from the  dropdown tab

 

Step 5 – Select the pricing of the service type & weight category  you would like to update

 

Step 6 – Edit the required changes and press submit to save and  update the changes



To upload multiple orders through CSV for other customers from the admin backend.

Step 1 – To upload the orders for the customer select Upload orders from the main menu

 

Step 2 – Select the customer from drop-down list and press submit

 

Step 3 – To create an international order, please uncheck the  Domestic order box and download the international order template.

 

Step 4 – Enter the customer details using the dropdown list in the template. Please note: The drop-down fields have to be chosen from the option in the drop-downs and not typed or pasted.  All the drop-down fields are mandatory and if not filled can result in the system not accepting the upload

Step 5 – Select and upload the template once the required details  are complete

 

Step 6 – Press publish button to publish, publish again and wait for the numbers in pending moves to created

NOTE – If the system is not responding, please download a fresh template from the system and fill again. If you are uploading orders which have the same sender location, then copy the filled up the first row and paste it in the number of rows corresponding to your orders in order to help in quick uploads

 



To view how much COD is pending with each driver and to collect it from them.

Step 1 – Go to the Finance orders page in the admin backend

 

Step 2 – You can see all the finance information

  • To be collected – Orders yet to be delivered
  • Collected – Orders delivered and cash with driver
  • With Cashier – The cash collected from the driver and with the cashier
  • With bank – Cash updated as “with bank” by the cashier after he had deposited the cash to the bank

 

Step 3 – To check the cash pending from a specific driver, go to “collected” tab and filter the page with that specific driver’s name.

 

Step 4 – Once the pending cash is received from the driver, select all the orders and “batch COD status update” as With Cashier

 

Note 

  • If there are any public service charge collected by cash from the recipient or sender the amount DOESN’T show up as pending with driver. Please calculate manually
  • To view the details in this page and to successfully make any updates the user should have the roles “role admin, finance admin, finance user, finance receivable”

 



Updated the order by mistake? Goto “Order exception” page to create a new exception. This will return the order to its previous status

 

Note:

Once the COD status is collected and updated as “with cashier” you cannot create an exception.

You cannot create 2 exceptions for the same order number.



Time slots are created to allow customers to choose an available time for pickup or delivery. The time slots are first created and then the created timeslots have to be set available based on service type.
Create timeslot

Step 1 – To create timeslot Goto “timeslots” page in the admin backend

 

Step 2 – Select the add button on the top right corner of the  screen to open create timeslot tab

 

Step 3 – Once the details are entered and verified press submit  button to create the timeslot

 

Create timeslot availability

Step 1 – Set the availability based on the timeslots created

 

Step 2 – Select the add button on the top right corner of the  screen to create a timeslot availability

 

Step 3 – Once the details are entered and verified press submit  button to create the timeslot

 

Note – If multiple timeslots are created for both pickup and delivery they will be visible for the clients at the time of order creation

 



The customer has to register on the customer  back – end by filling the details on the signup page

Note – Customer account CANNOT be created from the admin backend


This rule is to enable auto dispatch of orders once they are picked up. The driver does not have to wait for the dispatcher to dispatch the order.

Step 1 – Go to Settings dashboard -> Allocation rules -> Create a new rule

The rule for single condition

The rule for multiple conditions

 

Note – Please make sure you pay attention to the OR & AND in the rule.



Adding a user to create a login for the admin backend.

Step 1 – To add a user Goto “user” page in the admin backend menu

 

 

 

 

 

 

Step 2 – Click the plus (+) at the top corner

 

 

 

Step 3 – In the popup window fill in the details and submit

 

Note – Role Admin is a mandatory role for all users who wants to log in to the admin backend

 

Confused as to what roles to give for users? Check ->


Adding a customer account cannot be done from the admin backend. It has to be done from the signup page of the customer URL



If there is a client who is a regular and wants to invoice them every month, set exclusive pricing or wants to do integrations they have to be made a merchant in the system.

Step 1 – Go to customers page & select the customer you want to change to merchant

 

 

 

 

 

Step 2 – Go to the Finance settings tab (every box has to be submitted one by one)

 

Step 3 – Go to the Details tab

 

Note – To make changes in this page the user should have the roles “Company admin”, “Contract owner”, “Sales representative”, “Role merchant”. Without these roles, there will be an error when trying to submit any changes.



To mark on duty and off duty by a driver from the Shipox driver app.

 

Step 1 – Go to Roster page from the main menu

Step 2 – Select either check-in by location or check-in with scan

Step 3 – To go off duty follow the same and choose “I am off duty”

 

Note – The driver will not be able to make any updates until he is marked “on duty” . They will not be assigned orders by auto allocation when they are “off duty”



This is to set up the various service charges in the system which will be attached to the orders created by the respective customers/country/city

Step 1 – Goto Package rules page in the admin backend

Step 2 – Create a rule and add prices. The rule can have multiple conditions. It could be a rule for the service charge applicable to a Customer/City/Country.

Note – To add a rule and save it the user should have “role package admin”.

             If there is proximity allocation enabled, then please leave the supplier field blank



To create a login for the supplier backend you should first create a supplier and then a supplier login.

Create a supplier

Step 1 – Goto Supplier/Hub page in Admin backend

Step 2 – Create a supplier by filling the mandatory fields

 

Creating a supplier login

Step 1 – Goto Supplier user/Hub user page in Admin backend

Step 2 – Search with the supplier login email added while creating the supplier and then open the ID to set a password for the login

 

Use the above-created login and password to login to the supplier backend and start creating other users and drivers for the supplier directly from the supplier backend. The users and drivers created under a supplier backend will have access only to that supplier. Example supplier backend URL – supplier.companyname.com

 



To extract any reports on order status, COD status, status update date etc

Step 1 – In the domestic orders page select the 3 dots in the corner & select “dynamic CSV”

Step 2 – Select the fields you will require in your report and download. You also have an option to “save as default” which will save your selections by default for the next time.

 



When you need to create only a single order

Step 1 – Go to the main menu and select “create orders” or find the plus in the “domestic orders” page.

 

Step 2 – Please fill in the details in the orders form (pickup address, drop off address, shipment size & weight). Alternatively, you can also choose the address from the address book.

 

Step 3 – Once all the information is filled you can additionally add more optional information from “Customize” more option.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Step 4 – Once filled, place the order

 



To view the details and track the current status of the order

Step 1 – Select the order you want to view by clicking on the order number

Step 2 – The details page

 

Step 3 – Use the drop-down to move from details to activity page for the order status history

 

Step 4 – Use the drop-down to move from activity page to Maps to view the order on map



To return a shipment back to the seller/sender/customer. This is done after the shipment delivery was unsuccessful or rejected

Step 1 – The shipment has to be the first batch updated as “in sorting warehouse”. This is to remove the shipment from the drivers’ name and to say it’s received in the warehouse.

 

Step 2 – The shipment has to then be batch updated again with status as “To be returned” and keep it aside

 

Step 3 – When returning the shipments batch update all the shipments to “Out for return” and assign it to a driver

 

Step 4 – When the shipments are returned back to the seller the driver can update as delivered from the driver app or it can be batch updated as “Returned to origin” from the admin backend

 

Note – A manifest can be used to take signatures upon return for bookkeeping. How to take a manifest? -> https://shipox.com/support/batch-orders-update



By default, the order number is generated by the Shipox system. So the order number generated by the clients’ site or company will be the reference number in Shipox system. When you want the reference number of the client to be the Shipox order number as well then follow the below

Step 1 – Go to the customers’ page in the admin backend and select the customer

 

Step 2 – Select the “Has own AWB” option and save

 

Note – While creating a reverse order for the customer please don’t use the old order number as ref# as it will duplicate the old order. To create a return order please create a separate customer account with the above feature disabled.



To update/change the status of an order. This way the team is aware of the current status of the order.

Step 1 – Choose the “batch orders update” option from the drop-down menu from the side.

 

Step 2 – In the popup window add/scan the orders, status to be changed to and submit

 

Step 3 – In the success window select all the orders to get an option to download a Runsheet or Manifest

Runsheet – For drivers who go for delivery or pickup

Manifest – Used during Transit or RTO

 

Batch update status and explanations –> https://shipox.com/support/order-status-and-explanation



This is to pay to the client the collected COD and invoice them for the delivery charge if any
1. Creating a transfer request

Step 1 – Go to the Finance settlements page in the admin backend

 

Step 2 – Select the customer and the date range

Step 3 – Select the orders to which the COD is transferred and create a transfer request

 

Step 4 – Fill in all the details and submit. The statement can be downloaded for mailing to the client.

2. Updating the transfer request

Step 1 – After the transfer request is created, Go to the Customer COD transfers page in the admin backend

 

Step 2 – A unique transfer request ID is created and will appear under “Pending”

 

Step 3 – Select the ID and choose the edit option to change the status of the request

 

Step 4 – The status can be used based on the accounts process followed.

  • Pending – When the transfer request is created
  • Approved – When the accounts team cross verify and approve the created request
  • Payment confirmation – When the payment is initiated to the client by the accounts team
  • Completed – When the client confirms they have received the transferred payment

Note – The User must have the roles “Role finance user, Role finance admin, Role finance payable, Role admin” to make the above changes



There are various statuses used to update orders. The most commonly used statuses during the operations are listed down below along with explanations

1. Unassigned – An order when first reaches the Shipox system will have this status.

2. Assigned to Courier – When there is “assign to supplier” rule the order gets updated with this status by default

3. Assign driver for pickup – This is to assign a pickup to a driver

4. Cancelled – When a pickup is not done and the client has cancelled the order. This status cannot be used after “picked up” scan

5. In sorting warehouse – When the physical shipment reaches the warehouse after pickup or transit or a failed delivery. This is basically used to say the shipment has reached the facility. It should be done to also remove the drivers’ name from the shipment.

6. Dispatched – This is used when the order is going out for delivery

7. In transit – When sending the shipment to or from a supplier backend. Use “custom supplier” to choose the destination supplier

8. To be returned – When a shipment is unsuccessful or rejected this scan can be done and set aside for the RTO process. This has to be done after an “in sorting warehouse” scan

9. Out for return – When an RTO shipment is sent back to the customer.

10. Returned to origin – When a shipment is returned back to the sender/customer.

 

How to do a batch orders update? –> https://shipox.com/support/batch-orders-update



A runsheet which is dynamic and be used as an end of day report

Step 1 – Do a batch orders update and “Dispatch” orders to the driver. Make sure the previous days runsheet is closed

 

Step 2 – Go to “Drivers” page in the main menu

 

Step 3 – Search for the driver and click on the download arrow

 

Step 4 – Select the current date and download report

 

Step 5 – Close the runsheet at the end of the day before debrief

 

Note – If there are multiple batch updates done for a single driver in a day the runsheet will have multiple batch labels as well. If the runsheet is not closed by EOD the batch update of the next date will get added to the previous days runsheet.

 

 



To create users for access to the supplier backend.

Step 1 – Go to Users page from the main menu in the supplier backend

 

Step 2 – Click on the add user “+” option from the corner

 

Step 3 – Fill in the details and submit

 

Note – To restrict the visibility of the user add the roles from the admin backend

  • Admin – Role supplier admin (Full access)
  • Dispatcher – Role supplier admin & supplier basic (Restricted access)

 

How to add roles from Admin backend? -> https://shipox.com/support/adding-a-user

 



Restricting users visibility based on their roles

While creating the users add the roles based on the users’ functionality in the operations. All the users should have “ROLE ADMIN” as a mandatory role to get access to the admin backend. The rest of the roles are based on the visibility they should have. Below are the roles for each function

 

Dispatcher – Role Admin / Role dispatch

 

Customer Support ROLE ADMIN / Role customer support

 

Sales or Account manager ROLE ADMIN / SALES_REPRESENTATIVE / CONTRACT_OWNER / COMPANY_ADMIN /

 

Operations Management team – ROLE ADMIN

 

Station cashierROLE ADMIN / FINANCE_ADMIN / FINANCE_USER / FINANCE_RECEIVABLE

Roles & definitions

ADMIN – This role should be assigned to the user to access the admin backend. *Mandatory

RULE_ADMIN – This role should be assigned to the user to create and change the rules in the admin backend. Eg: Allocation rule, proximity rule etc.

PACKAGE_ADMIN – This role should be assigned to the user to set the delivery charges for the customer.

AREA_ADMIN – This role should be assigned to the user to create and edit areas.

ADMIN_VIEWER – This role should be assigned to the user who will have the  option to view the admin backend but will not be able to create or edit any changes

SUPPLIER_ADMIN – This role should be assigned to the user who will be the admin for your 3PL.

COMPANY_ADMIN – This role is assigned to the company admin of the merchant/customer account.

DISPATCH_ADMIN – This role should be assigned to the user who will be setting the dispatch rules for your organization. Eg: Auto dispatch for certain customers.

USER – This role is required to access the customer backend.

CUSTOMER – This role is required to access the customer backend.

DRIVER – This role is assigned to the drivers of the organization.

MERCHANT – This role should be assigned to the merchants under your organization.

SUPPLIER_BASIC – This role should be assigned to the 3PL providing  delivery service on your behalf

CONTRACT_OWNER – This role should be assigned to the user to access the customer details and update the company and contact information.

ROLE_CUSTOMER_SUPPORT – This role should be assigned to your customer support team.

Role_DISPATCH – This role should be assigned to the dispatchers of your organization.

SALES_REPRESENTATIVE – This role should be assigned to the sales representative of your organization.

MARKETPLACE_ADMIN – This role is assigned to the super admin of the account.

RADAR_VIEWER – This role should be assigned to the user to view the drivers realtime on the driver tracking tab.

FINANCE_ADMIN – This role should be assigned to the user who will have the option to admin the finance backend but will not be able to create or make any changes.

FINANCE_USER – This role should be assigned to the users who will have finance access to the system.

FINANCE_RECEIVABLE – This role should be assigned to the users who will be handling the receivable part of the COD.

FINANCE_PAYABLE – This role should be assigned to the users who will have be handling the payable part of the COD.

How to create a user? -> https://shipox.com/support/adding-a-user

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